This privacy policy applies between you, the User of this Website and Polly Hall ltd t/a Murray, the owner and provider of this Website. Polly Hall ltd t/a Murray takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.


Data that is given to us by you

Polly Hall ltd t/a Murray will collect your Data in a number of ways, for example:

  1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
  2. when you register with us and set up an account to receive our products/services;

in each case, in accordance with this privacy policy.

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  1. internal record keeping;
  2. transmission by email of marketing materials that may be of interest to you;

in each case, in accordance with this privacy policy.


For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

  1. third party payment providers who process payments made over the Website – to enable third party payment providers to process user payments and refunds;


Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

  1. access to your account is controlled by a password and a user name that is unique to you.
  2. we store your Data on secure servers.


Delivery & Returns

During this festive period, exchanges are permitted until Jan 15th. If we are unable to open due to covid related rules, you may email or call us for different sizes to Click & Collect (or deliver), or we will issue you with a Credit Note valid for the year. We will be popping in the week of Monday Dec 28th to fulfil any requests and will be back in the shop from Saturday Jan 2nd. Otherwise, our policy is exchanges only, valid for 28 days from purchase, normal terms & conditions (proof of purchase required, garment must be in brand new condition with original tags in place…).